What are your customer service hours?
Feel free to reach out anytime to us at email@example.com. We’ll get back to you asap, and always within 24 hours.
How much is shipping?
We offer $5.00 ground shipping to the contiguous United States. You may select overnight delivery for a $30.00 fee. Customers located in NYC may select same day delivery for a $35.00 fee. All overnight and same day orders must be received before noon EST and are not eligible for weekend delivery.
Who will deliver my order?
We ship via FedEx and UPS to provide you with the fastest and most reliable service available. Orders are shipped via ground service unless otherwise specified.
How can I expedite my order?
We offer two types of shipping, ground and next-day air. To expedite shipment, place your order before 12:00PM EST and select overnight shipping at checkout.
If you live in Manhattan, we are able to fulfill your order via same day courier for orders placed before noon EST. Please contact firstname.lastname@example.org for more information.
Do you ship internationally?
Unfortunately, at this time we only ship orders within USA.
How do I change my shipping address?
To change your shipping address before your order has been shipped, please contact email@example.com
What is your return policy?
We offer free returns and exchanges within 14 days of purchase on full price items. Once we receive your return undamaged and with the original tags attached, we'll process a refund to your original form of payment.
For questions about your return or exchange, please contact firstname.lastname@example.org.